Question 1

Do we set up?

Accepted Answer

This is not included but the set up is very easy and you we will go through it with you once we drop off. The set up is also not included in our costs but we can offer this for an additional charge but you will need to have a clear space ready and we will not move furniture.

Question 2

Delivery

Accepted Answer

We will contact you a couple of days before your party to confirm what day and time we will be delivering your party depending on our route for that weekend with our other parties.

Question 3

Will my theme be as per the pictures?

Accepted Answer

Photos are examples themes and styles may vary depending on stock and location.

Question 4

Car parking

Accepted Answer

We require parking directly outside your property or on your drive way, without this we will be unable to drop off your party.   If there are parking restrictions in place and a permit is required you will need to supply this to us.

Question 5

Access

Accepted Answer

Please advise if you live in a flat or would like the equipment taken anywhere other than the ground floor for example - upstairs, loft or basement as we are unable to carry the equipment up and down stairs.

Question 6

When booking a Tiny Tents Super Sleepover party, what is included?"

Accepted Answer

All items listed in the chosen package, including delivery, collection within 10 miles radius

Question 7

What payment is required?

Accepted Answer

We require a £50 deposit to secure your booking. The balance of the party is to be paid in cash on the day of delivery.

Question 8

Can I host my party in my backyard?

Accepted Answer

No. Tiny Tents can only be used indoors

Question 9

Is there an age bracket for Tiny Tent hire?

Accepted Answer

Yes, our Tiny Tints are not to be used by children under 5 years of age

Question 10

How are the Tiny Tents cleaned?

Accepted Answer

All Tiny Tents covers are cleaned after each hire using sensitive washing liquid. Mattresses,  Air beds, pillows and decorative items are always cleaned and disinfected.

Question 11

Are the Tiny Tents waterproof?

Accepted Answer

No they are not.

Question 12

Are your Tiny Tents available to purchase?

Accepted Answer

Currently we do not offer them for sale.

Question 13

Do I need to supply power?

Accepted Answer

No. Our fairy lights are battery powered. You will only need electric if you require the electric pump to blow up the air mattresses

Question 14

How big are the Tiny Tents?

Accepted Answer

The Tiny Tent frames are approx.  x 1m  Depth  x 0.6m width x 1m height per tent.  Foam mattress 140cm x 70cm  Air bed 160cm x 67cm x 18cm  (max load weight 50kg.) / 186cm x 73cm x 22cm (max load weight 75kg.)

Question 15

What is the hire period?

Accepted Answer

Standard hire period is approximately 19 hour but in any event not more than 24 hour. Longer hire times can be negotiated subject to availability.

Question 16

What is your cancellation policy?

Accepted Answer

A minimum of 7 days’ notice must be given for requests to change the date of their hire booking. The customer’s request can then be granted on the proviso that preferred date is available. A request to change dates within 7 days of booking will be denied

Question 17

What is your Privacy Policy?

Accepted Answer

We take your privacy very seriously. Please see our Privacy Notice page for more details.

Tiny Tents

The Super

Sleepover

Company